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Recovery Centers of America at Danvers

Patient Advocate

Full-time Position

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Position Overview: Under the supervision of the Clinical Supervisor, The Patient Advocate serves as a representative of the patient in matters pertaining to quality of patient care. Resolving patient care problems and resolving patient needs. The Patient Advocate will be also working with the Treatment Team to facilitate all attempts to prevent against advice discharges.

Specific Responsibilities:

  • Demonstrates a strong desire to help patients, and families during the treatment process.
  • Engages in daily crisis interventions, assisting patients to overcome any barriers to engaging in their identified treatment plan.
  • Actively participates daily in the patient milieu, assisting patients and staff with any concerns which may arise.
  • Identifies high-risk referrals daily for the high-risk group while participating in the daily treatment team.
  • Facilitates daily high-risk group to aid identified patients with fully engaging in their recovery plan.
  • Continuously works with Treatment Team to identify clients who are AMA risks.
  • Active and collaborative role as a member of the treatment team.
  • Assist with FMLA Paperwork, Short Term Disability Paperwork, and other employment related issues.
  • Collaborates with the patient and patient’s family or significant others to implement an effective treatment plan.
  • Communicates and documents patient’s progress toward their recovery in their electronic health record.
  • Maintains the patient’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process.
  • Tracking crisis interventions and the outcomes of those interventions.
  • Actively participates in biweekly clinical supervision.
  • Participates and completes necessary training.
  • Demonstrates knowledge and adherence to state and federal confidentiality regulations.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Minimum Qualifications

  • Bachelor’s Degree in a social work field is preferred.
  • 2 years previous work experience in a Substance Abuse treatment facility preferred.
  • Knowledge of health care, detoxification process, addiction, co-occurring disorders, DSM Criteria, and terminology.
  • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
  • Working knowledge of Microsoft Word, Excel, and Outlook.

Competencies:

Job Knowledge: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.

Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges

 

Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.

Collaboration: Clinical leaders must be able to work in collaboration with other health professionals and leaders from other disciplines.

 

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

 

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