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Recovery Centers of America at Danvers

Quality Assurance Assistant

Part-time Position

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Position Overview: Under the supervision of the Quality Assurance Strategist and in collaboration with the site CEO and the Director of Clinical Quality Assurance; assist in all organizational areas to include but not limited to: risk management, patient satisfaction surveys, regulatory/payor/accreditation compliance, clinical outcomes management, clinical programming, quality management committees, coordination of care, models of supervision, system validity/reliability, and operational efficiency.

 

Daily Responsibilities Include:

 

Chart Reviews:

  • Complete weekly chart reviews as assigned

QA Reports

  • Developing daily summaries of assessments and other documentation due
  • Ensure daily dissemination of deficiency reports

 

Incident Reports

  • Tracking and following up on reports with appropriate leadership staff
  • Coordinating with Regional QA Strategist and escalating incidents as appropriate
  • Monitoring status of report in RCA system
  • Monitoring weekly items for follow up and coordinate with QA strategist for resolve

 

Grievances

  • Document and track all patient grievances daily
  • Complete weekly summary reports for grievances

 

Patient Satisfaction Surveys

  • Document and assist in tracking all patient satisfaction surveys
  • Assist in tracking adherence to PI plans developed by leadership
  • Follow up on weekly comments and coordinate response as appropriate

 

Prepare for and attend the following Committee Meetings with Site Leadership:

 

QAPI Committee Meeting (monthly)

  • Develop agenda and document meeting minutes
  • Collect necessary information from leadership in preparation for meeting
  • Complete QAPI Presentation/Summary Sheet
  • Brief QA Strategist and leadership on trends and areas for PI prior to meeting
  • Monitor adherence and status of PI Plans and develop weekly leadership summaries

 

Medical Records Committee Meeting (monthly)

  • Develop agenda and document meeting minutes
  • Select patients for audit and send out to leadership
  • Aggregate data and prepare reports/identify trends
  • Complete Medical Records Presentation/Summary Sheet
  • Brief QA Strategist and leadership on trends and areas for PI prior to meeting
  • Monitor adherence and status of PI Plans and develop weekly leadership summaries

 

Safety Committee Meeting (monthly)

  • Develop agenda and document meeting minutes
  • Collect necessary information from leadership in preparation for meeting
  • Track EOC walkthroughs and address any needs
  • Brief QA Strategist and leadership on trends and areas for PI prior to meeting
  • Monitor adherence and status of PI Plans and develop weekly leadership summaries

 

Infection Control Committee (Quarterly)

  • Develop agenda and document meeting minutes
  • Collect necessary information in coordination with nursing and medical staff
  • Develop agenda and document meeting minutes
  • Brief QA Strategist and leadership on trends and areas for PI prior to meeting
  • Monitor adherence and status of PI Plans and develop weekly leadership summaries

 

Weekly Leadership Meetings

  • Compile weekly summary of QA related projects and priorities
  • Provide leadership with weekly data/information as requested
  • Brief QA Strategist and leadership on trends and areas for PI prior to meeting
  • Monitor adherence and status of PI Plans and develop weekly leadership summaries

 

Survey Readiness/Awareness

  • Participate in regular reviews to ensure awareness/understanding of external (state, payor, accreditation)/ internal requirements

 

Other Administrative Responsibilities

  • Update Policies and Procedures manual on site
  • Maintains customer confidence and protects operations by maintaining confidentiality
  • Organizes and maintain files and records.
  • Prepares and edits correspondence, reports, and presentations; conducts research/data analytics
  • Collaborate with the Corporate Medical Records Department regarding any patient related requests
  • Complete video review as assigned

Education and Experience:

High School Diploma required, Associate Degree in a related field preferred (healthcare management, psychology, social services, nursing. Proficiency in Microsoft Office products (Word, Excel, PowerPoint). Excellent organizational skills required. Ability to monitor multiple projects simultaneously. Ability to work independently and escalate concerns appropriately.

 

Competencies:

Integrity: Upholds personal and professional ethics and values, considering the values of the organization and respecting the culture, beliefs, and abilities of individuals.

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Impact and Influence: Works effectively with and through others including those whom there is no formal authority over.

Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands: The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, or kneel. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: Limited travel required, some out-of-the-area and overnight travel for organization-wide meetings.

Organization: Time Management: Determinates the appropriate allocation of time. Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.

Judgment: Exhibits sound judgment and the ability to make reasonable decisions in the absence of direction; swiftly refers problems/issues to the appropriate person(s) when necessary; works effectively without constant and direct supervision or guidance.

Technical/Computer Skills: Displays proficiency using standard office equipment. Demonstrates advanced proficiency by quickly adapting to new technology and easily acquiring new technical skills

Travel: 10% travel is required which includes local, out-of-the-area, and overnight travel.

 

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