As a part of RCA at Danvers, you will be joining the forefront of the battle against addiction and directly contribute to our efforts to bring high quality, affordable addiction treatment to Massachusetts.

RCA at Danvers opened in 2016 and was the fourth RCA treatment facility to open. Since then, it has gone through an extensive process of improvements and we think the results speak for themselves. RCA at Danvers has grown into a beautiful, state of the art facility filled with innovative treatments and compassionate addiction treatment professionals. It sports one of the best employee engagement scores in all of RCA.



One of the keys to the success for RCA at Danvers is great management. Its management team has a proven track record of high quality addiction treatment. At RCA, we believe that strong leadership isn’t just great for the company, it’s also an opportunity to learn from the best and grow as a professional.

Chief Executive Officer
Laura Ames

Laura Ames, CEO

Master of Science in Criminal Justice, Master of Business Administration, Master of Science in Nursing Administration and Patient Education, and a Bachelor of Science in Nursing

Chief Medical Officer
Heidi Ginter, MD

Heidi Ginter, MD - Chief Medical Officer

Graduated from Yale University and earned her doctorate at the University of Maryland School of Medicine

Director of Outpatient
Jonathan Hall

Jonathan Hall, Director of Outpatient Services

Licensed Alcohol and Drug Counselor (LADC-1) with a master’s degree in healthcare management from Cambridge College

Director of Nursing
Janine Gilchrist

Janine Gilchrist, Director of Nursing

Former Senior Director of Nursing Services, Regional Clinical & Quality Outcomes Manager, Nursing Supervisor and Nurse Manager, and Regional Discharge Manager

Executive Director
Eli Naparstek

Eli Naparstek, Executive Director

Graduated from the University of Massachusetts Boston with a Master of Science in Mental Health Counseling, alongside of a Bachelor of Arts in Psychology from the University of Hartford


Click on any department to learn more about their function at Recovery Centers of America – Danvers.


The Admissions Department is the first point of contact for patients entering RCA’s facilities. Empathy and professionalism are key so new patients, who are just starting their recovery journey, feel comforted and reassured. Admissions works directly with the Mission Center at the King of Prussia office to obtain intake information for pre-screened, pre-authorized patients scheduled for admission in order to complete the admissions process at their respective facilities. Admissions professionals guide newly arrived patients through the full gamut of physical screening, performing Bio-Psycho-Social, Medical, & Psychiatric assessments, and entering patient health data and history into our Electronic Health Record System (Avatar) as necessary.

Case Management

The Case Management Department is responsible for patient aftercare. Case Managers work directly with patients under their care, as well as alongside the clinical department. They also put together a discharge plan detailing where the patient will go after they finish their inpatient stay at RCA, follow up services, and treatments the patient will need.


The Clinical Department is responsible for implementing new programs and treatments, as well as also making sure all existing treatments are consistently meeting patient needs. They gather patient feedback and report relevant data up the chain. Clinical is also in charge of distributing printed educational materials such as workbooks, handouts, and patient assessments. Clinical consists of accredited experts in the field of addiction treatment who are expected to offer guidance and expertise to patients as well as the staff at their respective facilities. The Clinical Department also includes therapists who manage a wide profile of patient cases offering group, individual, and family counseling.

Human Resources

The Human Resources Department manages a range of different functions at RCA facilities. This department is responsible for recruiting, screening, and interviewing qualified candidates. Human Resources also handles employee relations, payroll administration, benefits, and plays a strategic role in managing people and the workplace culture and environment.


The Medical Department is the highest authority when it comes to ensuring all patients are physically stable during their stay at Recovery Centers of America. Should a medical emergency ever arise, the Medical Department is on-call 24 hours a day, 7 days a week. Every patient entering an RCA facility undergoes a thorough health assessment by the Medical Department. The Medical Department determines which medication protocols are appropriate during detox, inpatient stay, and medication assisted treatment where applicable. They also offer medical insight to the facility staff whenever necessary and provide guidance during admissions of medically complicated cases. Patients with co-occurring physical ailments rely on the Medical Department for assessments and treatment planning.


The Nursing Department’s key role is maintaining physical stability and safety of all patients. Members of the Nursing Department perform regular rounds to consistently asses the physical wellbeing of monitored patients and administer medications when necessary. Nursing works under the guidance of the Medical Department.

Quality Assurance

The Quality Assurance Department ensures proper documentation occurs as required by law, as well as for internal company usage. They are also responsible for processing and responding to all incident reports originating at their home site. This department serves as Corporate’s independent oversight team, ensuring all operations comply with applicable laws, regulations, and rules such as State Regulations, Accreditors HIPAA, 42 CFR Part 2 and plays an essential role in preserving RCA’s integrity and reputation.

Recovery Support Specialists

RCA’s Recovery Support Specialists are a very important part of the Clinical Department. Often the most common point of contact for patients, they maintain order at their respective facilities, guide patients to their scheduled groups and meetings, and ensure an efficient flow of day to day activities. They also offer one-on-one support to patients when appropriate. Recovery Support Specialists are compassionate and empathetic, they often form close bonds with RCA patients.


The Transportation Department provides patient transportation to and from RCA facilities, as well as takes patients on scheduled field trips and doctors appointments as necessary.

Utilization Review

The Utilization Review Department acts as a liaison between our facility, our patients, and our patients’ insurance companies. They constantly communicate with insurance to advocate necessary treatments on the behalf of our patients and bill the insurance companies for patient time at the facility and services rendered. It’s their duty to make sure the care our patients need is paid for by their insurance.


I’ve never worked in a place where all employees are there for the same reason- the patients. I love getting to know each patient and watching them transform over 28 days! The management helps as much as they can and are very easy to talk to.
Danvers is a great place to work!”

LPN Staff Nurse @ Danvers, MA

RCA at Danvers has a great team. The staff all work well together & are very helpful. They provide an excellent orientation program for new employees. Very pleasant environment. The salary & benefits are very competitive in comparison to other health care organizations.”

Director of Nursing @ Danvers, MA

People are on a mission here and it is wonderful to work with so many who correctly look at this as more than a job because it is! Incredible resources and innovation! Many motivated, hard working peers. We really ARE saving lives! Culture is serious but also casual and many here make themselves available 24/7. There is a tremendous effort to lead with respect for patients that is all too lacking still at so many other places.”

Employee @ Danvers, MA